Today, VoIP services are becoming more popular among corporate establishments, business houses, and contact centers, as it enables them to have access to the next generation telephony without any hassle. The fact that these services reduce communication costs and increases productivity is well documented. In addition to these inherent benefits, the corporate houses can also enjoy flexibility and scalability accompanied with data security. Moreover, the Internet based telephony services and solutions guarantee excellent call quality even in hybrid network environments.Unlike PSTN services, VoIP supports services across multiple sites, as these services are backed with the customer unique numbers and area codes of the customer’s choice. This capability can be used for forwarding of voice mails or transfer of the calls to almost anywhere using private dial plans. Organisations having branches in different locations can make the most of this feature. The IP technology would create the connecting links to their branch offices located across the globe and that too at the significantly low costs.The users do not require to install, invest or maintain the IP infrastructure of their own. All that they would need is a broadband speed Internet connection and they are done. With a VoIP business service in place, the corporate clients can concentrate on more important business matters including generating and expanding of their activities. Therefore, it can be said that the VoIP has change the face of the corporate communication worldwide.The contact centers can also benefit from the inherent benefits of these services. The contact center VoIP solutions provide cost efficiency, as long distance or ISD calls are made at significantly lower rates. Moreover, these services in the call center deliver seamless connectivity, globally. Some common benefits that corporate establishments, business houses as well as contact centers can enjoy are:1.The IP solutions and services are backed with the real time monitoring of calls. Therefore the users can enjoy the parameter of efficiency in implementation of their services without any latency.2.The Internet telephony services & VoIP solutions help the users to expand their employees’ shift according to their needs. Therefore, depending upon the time preferences, the employees can opt for their desired shift without any problem.3.The best part of the voice over IP services is that these require less capital investment on infrastructure compared to PSTN solutions. The corporate clients would require specialized products and services that are available at minimal rates.To conclude, it can be said that corporate VoIP solutions and services are considered as perfect applications for lowering down the communication costs. Moreover, the business users feel an essence of ease and comfort while using such solutions or services.
If you’ve got a business, business VoIP service can have significant benefits for you. IP phones for business are cost-effective, flexible, and reliable.It’s less expensive than similar landline service.Gone are the days when you had to put up with being “nickeled and dimed” endlessly by your phone service. While traditional analog services generally charge for each feature (voicemail, caller ID, call waiting) and charge extra for long-distance in addition to the monthly fee you are already pay, this service has none of that. When you use these services, you’ll pay one monthly fee, and that’s it. Most other features and services are included at no extra cost, including voicemail capabilities, caller ID, call waiting, and call forwarding. You’ll generally not pay extra for phone calls or usage (including long-distance service) beyond your monthly fee, either.The sound quality is actually better.While analog (traditional landline) services would have you think differently, the sound quality with business VoIP service is actually generally better than that for analog services. That’s because VoIP converts traditional analog signals to digital format for fast, clear transmission, unlike traditional landline services, which still use analog voice signals.It’s flexible.With business VoIP service, you can add or change features “on the fly,” almost instantly. Most of these services use Internet interface capabilities to that you can add or change features yourself. That’s as compared to traditional landline services, where you have to have the features added by the phone company and may have to have a service tech come in and ask you change your setup or make other adjustments to add those features. Although you’ll generally have an initial set up session with a technical professional when you first install IP phones for business, you can add, change, or expand most capabilities yourself through your Internet interface without needing extra technical help.You don’t have to give up your analog phone.Although some people think that if you sign up for business VoIP service, you have to give up your analog phone system, that’s not true. With IP phones for business, you can use your analog phones (traditional landline phones) when you sign up for VoIP service. Your phone system is simply connected through a router so that you can use your Internet service for your phone connection.You can forward calls to your cell phone so that you can take calls when you are out and about.You can often have call forwarding with traditional landline services, too, but it’ll cost you a pretty penny. Most business service providers offer call forwarding at no extra cost to you. This gives you the ability to be out of the office if you need to, but take calls just as if you were tethered to your landline phone.In short, you can have everything your traditional analog service offers, but much more cheaply and with what is usually much better sound quality, too. Best of all, the flexibility lets you expand your service as your business grows without having to go through the headaches of complicated setup. These systems give you features and flexibility, at a fraction of the cost traditional systems do.
IT services management is a high-level security application used for ensuring that IT applications are working at their optimum levels. Good application performance monitoring and IT service management go hand-in-hand. Seen in this light, one cannot have effective IT services management without first ensuring end-to-end monitoring.IT services management tool focuses on process and application interfaces more from the perspective of the user, than from the perspective of the technology professional or the vendor. Such management focuses instead on how to interface hardcore IT processes with business needs and preferences.Thus, IT services management is concerned with the operational part of activities related to IT, instead of IT architecture or processes. this will thus take into account customer concerns and expectations. It will also analyze whether processes are meeting these expectations or not.Intersection with business objectivesDue to its role as a means or instrument that enforces or enables IT intent and goals, IT Services Management intersects or overlaps more with non-hardcore IT disciplines. As such, it works in close sync with management of business services as well as IT planning and management. The significance of effective such management lies in its ability to assess whether business objectives are being met or not, and whether end-user expectations and experience is favorable.IT operations and service management of IT operations do not encompass IT project management. But financial controls for IT services may fall under the purview of IT services management.The ideal management tool:> focuses on processes more from the user’s perspective
> monitors the end-user experience
> monitors enforcement of Service Level Agreement (SLA)
> undertakes creating SLAs and also
> monitors whether the IT services are meeting business needs and metrics or not
> monitors and assesses whether a particular application needs troubleshooting or not; in case it needs some repairing, end-to-end monitoring can help raise an alert
> identifies and quarantines performance-related issues such that they can be dealt with before it starts affecting end-user experience
> also undertakes action to restore performance levels before it affects user experience
> assesses and reviews performance of any new application or process such that it can be calibrated to meet business metrics and performance expectations
> is able to review application processes and software such that performance-related decisions can be taken
> undertakes real time management for client-centric businessesFor most businesses that are poised to take a leap into the next level, it is best to invest in complete IT services management solutions that enable effective customer service and alignment with business goals and delivery commitments. A sound management system will not only keep a watch on performance, it will also ensure improved service delivery and enforcement of best practices.