Optimum IT Service Management

IT services management is a high-level security application used for ensuring that IT applications are working at their optimum levels. Good application performance monitoring and IT service management go hand-in-hand. Seen in this light, one cannot have effective IT services management without first ensuring end-to-end monitoring.IT services management tool focuses on process and application interfaces more from the perspective of the user, than from the perspective of the technology professional or the vendor. Such management focuses instead on how to interface hardcore IT processes with business needs and preferences.Thus, IT services management is concerned with the operational part of activities related to IT, instead of IT architecture or processes. this will thus take into account customer concerns and expectations. It will also analyze whether processes are meeting these expectations or not.Intersection with business objectivesDue to its role as a means or instrument that enforces or enables IT intent and goals, IT Services Management intersects or overlaps more with non-hardcore IT disciplines. As such, it works in close sync with management of business services as well as IT planning and management. The significance of effective such management lies in its ability to assess whether business objectives are being met or not, and whether end-user expectations and experience is favorable.IT operations and service management of IT operations do not encompass IT project management. But financial controls for IT services may fall under the purview of IT services management.The ideal management tool:> focuses on processes more from the user’s perspective
> monitors the end-user experience
> monitors enforcement of Service Level Agreement (SLA)
> undertakes creating SLAs and also
> monitors whether the IT services are meeting business needs and metrics or not
> monitors and assesses whether a particular application needs troubleshooting or not; in case it needs some repairing, end-to-end monitoring can help raise an alert
> identifies and quarantines performance-related issues such that they can be dealt with before it starts affecting end-user experience
> also undertakes action to restore performance levels before it affects user experience
> assesses and reviews performance of any new application or process such that it can be calibrated to meet business metrics and performance expectations
> is able to review application processes and software such that performance-related decisions can be taken
> undertakes real time management for client-centric businessesFor most businesses that are poised to take a leap into the next level, it is best to invest in complete IT services management solutions that enable effective customer service and alignment with business goals and delivery commitments. A sound management system will not only keep a watch on performance, it will also ensure improved service delivery and enforcement of best practices.